EQMS is designed with a modular approach; hence it comes with all the basic features that is needed for any sales or marketing team to keep a track of sales leads or opportunities. All important details such as customer information, management of sales teams, reminders of follow-ups and more are captured in the EQMS. Ideal for multi location office .
Features:
- Maintain Enquiry details such as customer, source of enquiry, product(s) enquired etc.
- Access rights can be given to view data relevant to the team/member
- Get complete trail of follow-up along with documents exchanged with the Customer
- Schedule reminders for timely followup. Action to be taken during next follow-up can also be maintained
- Excel upload of existing customer data, can save time of entering data in EQMS. A pre-defined format can be created and uploaded at one go. Thus, EQMS is ready to use from day one.
- History of follow-up done and document shared with customer
- Unified view of data is available. Critical information about follow-ups, Enquiry status, customer details etc. can be retrieved in a click.
- Flexibility to reassign the enquiries if the employee leaves the organization or due to change in sales strategies - Provision to Re-open the lost/cancelled enquiries
- Backup & Restoration utility helps you safeguard your data. This helps in maintaining data integrity in case of virus attacks or PC crashes.
- Multiple users within the office premise can access the data
- Keep your customer informed by Sending SMS & Email
- Multiple users from different locations can access their data.
- Capable of handling huge volume of data. As the data is stored on robust sql server
- It does not involve infrastructure cost as data is stored on our hosted server
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